Info / FAQ's

Jewellery Care

Returns

Repairs and Warranty

Payment Methods

Custom Jewellery

Shipping Rates

 

Jewellery Care

This is fashion jewellery made of base metals which are then oxidised or plated, apart from our silver French hook earrings, these are stamped sterling silver. 

The plated metal will eventually rub where it touches the skin.

Spray your perfume before putting on your jewellery as chemicals in the perfume can tarnish all of the metals, as can chemicals in the air.  If the metal starts to look a little tarnished, a gentle polish with a soft cloth will restore it. All metals are lead and nickel free so suitable for sensitive skin. 

All jewellery pieces have been treated with a protector. However, if you do need to clean your jewelry for any reason, just wipe it gently with a damp cloth. To ensure longevity of your jewellery please don't wear it in the shower or swimming as it is not waterproof and store it away from the sun when you are not wearing it as the fabric or leather will fade over time. 

 

Returns

When buying online, sometimes things are different than what you expected, if you are not happy with your jeweller for any reason please contact us within 3 days of receiving your item. If it is returned undamaged and unworn we will refund or replace it (less the shipping cost). 

 

Repairs and Warranty

It is very important to me that you are happy with your purchase. We guarantee the components used in each piece for 6 months, if you experience any problems during that itme, please get in touch with me to arrange a no charge repair. 

If your jewellery is damaged due to misuse or mis adventure please contact me and we can discuss a quote for repairs. 

 

Payment Methods:

We accept the following payment methods:

  • Bank deposit  (NZ bank account)
  • Credit cards (via the Paypal gateway)
  • Paypal

You will be asked for your preferred payment method as you go through the checkout.

Please be aware that if you're paying by bank deposit, no items will be shipped until payment has shown in our bank account. Sometimes this can take a day or two.

 

Custom Jewellery

I love making custom pieces, it's fun to work with someone to come up with something special and completly unique. We can source fabrics for you or make pieces out of your supplied fabrics (as long as they are suitable). 

If you have something in mind please get in touch and we can discuss it. 

Previously we have made some beautiful custom pieces from wedding dress fabric, hand done embroidery and vintage fabrics. 

 

Shipping Rates for Jewellery are:

  • NZ-wide Courier - $5.00 2-3 day delivery
  • Australia - International Air mail (not tracked) - $7.00 - 4-10 days delivery (but can take up to three weeks)
  • Rest of the World - $10.00 - 10-25 days delivery

All prices are in NZ dollars.  Please remember that these are estimated times and are calculated from time of dispatch.  Items which are made to order will take longer to dispatch.

 

 

Join us on Facebook